Flair Airlines

Not Verified |   I don't see a point in having online check in for them anymore. In the past they would email/text the boarding passes but no longer. What's the point of online check in if I've already checked off all boxes and complete ld online check in them have to go into the airport and have to go to the counter for them to check everything and print my boarding pass. I had to run from domestics to international then back and almost missed my flight because there were no agents at the counter. Then the agents wouldn't print my boarding pass. Luckily there was a flair supervisor there or I would've missed my flight.

Not Verified | My 16 year old son flew with friends using this company. They charged him a carry on fee for his bag. Despite leaving items behind on the way back to meet weight restrictions better; they charged him again after ripping his bag that had a personal item tag on it from the check in counter. He chose to use this flight service to keep costs low as he is a minor. But after all the extra charges; the price was higher than the other airlines. So in the end he paid more for a ripped bag and extra hassles. No thanks Flair.

✅ Trip Verified | I have read that Flair Airline is the worst airline here in Canada . I did not believe that until I myself and my family experienced it. In fairness , our flight from Winnipeg to Toronto is smooth. But on our return from Toronto to Winnipeg is the worst experience ever. Our flight is 5 pm , usually we receive an email that we can check in already and we did not receive any email. So we are trying to check in in the morning but we cannot get thru on line. So I message the Flight hub were we booked our flight , they told us that if we are returning from a flight we don't need to check in anymore. We arrived 1 hour and 15 minutes before our flight. And the staff told us that they cannot check us in anymore because we are late already. I told her that we still have 1 hour & 15 mins and we cannot check in. So she told us that if we cannot check in on line we should have arrived 2 hours earlier. But I heard her that she is talking to her supervisor that she cannot check us in because they are fully booked already and the gate is already closed. And the supervisor ask , who closed the gate ? She said I don't know. So she came back to us and told us that she cannot check us in anymore and there's nothing that she can do for us. But I told her even if we came in 2 hours before you still cannot booked us because you're already fully booked. And she said , at least we can still do something about it. But you're already late. Hello we are not late. We have 1 hour and 15 mins more. And they did not rebook us. So I hope others can be help by this review. Yes they are cheap flight but you'll spend a lot later. because we need to booked for our return flight again. So we won't fly Flair airline anymore.

Not Verified | I had a return flight on May 20, 2024, but they didn't do the boarding pass because there were no staff at the desk. A security guard called one lady while she was walking around for the help but she didn't help us. Our flight was at 10:30 am and when we called the customer service for the help, they made us pay for another flight for May 21st, 2024 for the same time by charging us $737.56 even before our flight took off. They made us book another ticket in between 9:30-10:30 am in the same day when we had the flight at 10:30 am. We already paid $1219.10 for our flight. I want compensation for extra expenses that I had to pay. Today, May 21, 2024, I saw the same lady in the counter desk who didn't help us yesterday. Why did she do that? Karma should bite her for doing to us.

✅ Trip Verified | The Flair Airline bound for YVR on May 20, 2024. If there is 0 star for the review, I'll give it to this company. This is the worst airline I've ever taken. My most current experience is as follows: You won't receive any check in notice email at all and then they will charge you $25 for each person. You can only have one carry-on no matter how small it is. Don't expect this company to allow one tiny hand bag and one back pack. (WestJet or Air Canada is better). I was told by the check in lady that they are not a big company so they will surely charge more more on anything including check in luggage, carry-on,... Etc. The attitude of the staff is not friendly as other airlines. It may be because they can't see the future of this company. Not many people know this company So it took me a long time to find out where to check in. First trouble is the hotel shuttle bus driver didn't know where to drop me off. Even LAX police or airport staff have to ask someone else to give me the direction.. You need to pay extra to sit together and the check in staff won't let you know that so you can pay until I was boarding. This is so wrong to give your customers no options when checking in. There no app. They still give you a paper boarding pass which is easy to get lost. The stewardesses didn't even bother asking each passenger if drinks or snacks are needed. It ended up they finished the job faster.(about 15 to 20 minutes) I can feel the anger from the passengers because almost no passengers stopped them for a drink or snacks. No one even purchased. There is no way to charge your devices at your seat. The announcement is too loud. The seat back is so thin that I can always feel my back is pushed by the passenger behind me during the 3 hour trip. There is no extra head part on the seat back for tall passengers to adjusted the head rest part. 13. The dirtiest washroom I have ever seen. I won't take this airliner ever again. I later found out during the flight that my wife has an vacant seat by the window beside her. So the check in lady did this on purpose. What a terrible company training. I truly believe the staff wants to make the passengers angry so the company can go out of business sooner.

Not Verified | I recently flew with Flair that had a few hiccups. They ran out of snacks, and we had to wait a bit longer than expected to take off. Also, they charge for everything, even for bringing your backpack on board. The staff could have been nicer, too. By the end of the trip, with all the extra fees at the airport, I kind of wished I’d paid a bit more for a different airline. Definitely not recommended.

✅ Trip Verified | Flair is the worst airline. The customer service was horrible. They have untrained staff. The people sitting on the check in counter are very rude and make you realize that they are doing good to you by sitting there. These guys are getting paid to be there. They are not doing charity to the customer. They market themselves as low cost airline but they charge the same as air Canada. Nothing is free on the plane, even water is to be bought from them. This was my first and last time flying with them. People please fly with air Canada it costs the same. At least you will be treated nicely.

✅ Trip Verified | I used Flair Airlines to travel from Waterloo, Canada to Vancouver, Canada. Check-in was smooth doing it online via my phone. I did have to buy a "carry-on" since by personal item was larger than Flairs measurements for a personal item. The boarding was uneventful although we had to walk on the tarmac. Went straight to my seat as I was one of the last to board. Seat was comfortable. I sleep most of the way, so I don't know how the snack/drink service was.

✅ Trip Verified | I didn’t fly with them but the reviews look awful, I booked through Expedia 7 months in advance and couldn’t change or cancel anything without paying more than I paid for the trip itself. Even when I thought I was purchasing a travel insurance I found out quickly it would be impossible to use. I will never use Expedia or Flair Airlines for anything again.

✅ Trip Verified | Booked for less than half the price of either Porter or Air Canada with one carry-on and one personal item. Flight left on time, arrived on time and was smooth. Nearly full, but luckily ended up with a gap seat beside me. With all of the bankruptcy talk, I was worried everything turned out to be fine!