IndiGo

Not Verified | I booked from Chandigarh to Bagdogra with 1 hour layover at Delhi. The Flight from CHd had a delayed start , and the flight landed at 12.56 pm instead of 12.20 . My connecting flight to Bagdogra was at 1.20 and I had my father who is a senior citizen we approached the first Indigo desk about we were made to move from one counter to another post landing and I kept telling the staff that we do not have time and they should communicate at the flight gate that we are on our way. In the end we ended up missing the flight and we would have not missed it had the staff been more vigilant and more communication savy. As luck would have it, I met Mr Gurprakash at the door of my closed out flight and I gave him my piece of mind, he took all my words with good patience and booked me into the next flight. Had all the staff members been more vigilant or cooperative, I would have been on my original flight.

Not Verified | We recently flew with indigo and experienced very great service and friendly crew. Cclean cabin, smooth ride, fast ride, quick security and check-in, no wifi, no snacks. One of the best flights with Indigo!

✅ Trip Verified | The flight is a standard IndiGo experience, pleasant cabin crew and since it was just 45 minutes, I did not pre-book or purchase a meal on-board. However, this flight was delayed by almost 45 minutes and then to add to the delay, the aircraft was parked in a remote stand, I had a connecting flight with another airline in Bangalore and almost missed it.

✅ Trip Verified | Indigo initially changed the flight from 2.30 pm to a morning departure but the call centre was quite helpful since I could not leave in the morning from Mumbai, they accommodated me on a later flight at 3 pm in the afternoon. The check-in queue was long but very efficient and I was able to check-in my bag in no time. I had pre-booked a meal combo on the flight, the signature Chicken Junglee sandwich, which was very good and a juice (however the beverage quantity served was very little just about 100 ml). The seat was comfortable with ample leg room (a regular economy seat). The crew was friendly and prompt. Overall a comfortable enough flight.

✅ Trip Verified | Efficient and comfortable flight. Quick check-in, courteous and attentive cabin crew. The pre-booked in flight meal was good and the regular economy class seat was quite comfortable for this short flight with enough legroom. Overall quite happy.

Not Verified | We would like to share our positive experience while traveling in IndiGo 6E-1005 on 04th April 2024 from Bangalore to Singapore. The service received from Mr. Karthik at the Bangalore terminal 2 Check-in staff at the counter was exemplary. I was traveling alone with an Infant, it would have been very difficult for me to handle the check-in procedure along with my 1-year-old baby. But he was excellent and courteous. The service provided by him was of a very high standard and should be an example for other crew members in any airline. We would like to thank him for his fantastic hospitality and look forward to similar services and experiences. We would appreciate it if you could pass on our sincere thanks to the above member of your crew.

✅ Trip Verified | I was denied entry to the gate because I was three minutes late. The lack of flexibility in this regard was not only disappointing but also inconvenient, especially considering that I had made efforts to arrive punctually. The flight was 40 minutes delayed later but still they forced us to pay for another. Adding to the frustration was the absence of announcements regarding boarding procedures. To make matters worse, when I opted to pay for a subsequent flight, I observed a stark contrast in the boarding procedure - I witnessed passengers being allowed to board just five minutes before departure. While I acknowledge that punctuality is essential in the airline industry, there should be a balance between adherence to schedules and customer service.

✅ Trip Verified | Indigo is absolutely rubbish. They had a service "fast forward" for which they charge extra money (around 600-700INR). This service used to ensure that the passengers purchasing fast forward will get their bag first after de-boarding the plane. So I used to get fast forward because it was convenient. Having travelled today, at the check in counter, the staff tells me that there is no baggage advantage and I will get priority boarding. Something their "fast forward" service used to marketed for and now it serves no purpose. Indigo absolutely rips people off for extra money and doesn't provide any service that they promise to offer.

Not Verified | It was so surprising and disappointing to see delay of flight 40 mins as one of cabin crew came late and all passengers were waiting inside the aircraft. So irresponsible behaviour by Indigo.

Not Verified | I travelled from Mumbai to Jammu and from Amritsar to Mumbai. My Jammu flight was by Air India and return flight was by Indigo. I had good experience with Air India, served a meal and it was complimentary. On the other hand, I was not served anything for 70 minutes by Indigo. When ultimately they served, the menu was extremely restricted and was on paid basis.